A Special Note of Thanks “ Dear Frank - I would like to thank Lomas. . .and you especially! for the outstanding customer service that I received over there in the past months. Everyone involved was professional, efficient, and courteous. A true rarity in this day and age. From my initial phone contact with Regina back in December and to the visits to my home by Dave Ott, you, and finally Jim Kelly, customer satisfaction and my convenience was always the top priority. Bill in installation scheduling was very accommodating and I received the "master installers" at my request, Kevin & Sean. (true early birds)!!! Thank you to all of you that made this happen. Your product is only exceeded by your exceptional dedication to long-term customer satisfaction! ”
–LW Lower Gwynedd, PA 5/10/13
“ Excellent work, we love our new vinyl! "
"Thank you again,"
–AD Pennsburg, PA 5/3/13 D Pen
nsburg, PA 5/3/13
“ We met with Rob today to start figuring out carpet for our house that is being built and he was absolutely fabulous. Rob was very helpful and just a kind person. My fiancee and I will be using this store for future needs and requesting Rob if possible! "
– MB Country View 4/27/13
"Our installer, Jeon, was courteous, professional and performed a beautiful installation. We have a rounded step at the bottom of the staircase in our older suburban tract house - the stair is significantly out of square with the rest of our hallway, part of the \"charm\" of an older home. Jeon was able to undercut the stair, and ran our new flooring underneath it, making the stair defect effectively disappear. He also took extra time with our very high front door threshold, fitting several moldings to ease the transition, as well as providing a nice \"picture frame\" detail around our raised brick fireplace hearth. Jeon provided a detailed walk through of his installation at the beginning and the end of the job, offering suggestions on how to handle the reinstallation of trim and floor heating registers. I highly recommend Jeon as an installer; he exemplifies the high level of service we have come to know and expect from Lomas. Thanks!
"– JM Maple Glen, PA 4/8/13
“ Outstanding experience start to finish...I would recommend them to anyone. I can't recall the name of the gentleman that installed my carpet, but he was professional, courteous and so far we are thrilled with our carpet. One word sums up my experience: Outstanding.”
- NM Havertown, PA 4/3/13
“ On 2/23/13, my wife and I visited your store and purchased carpet for two rooms for our home. The sales person, Ray Smith, was very helpful, professional and made the entire experience very easy. As promised, your rep came the following week to measure both rooms and was on time and very informative. Yesterday, the carpet was installed and the two gentlemen who did so were on time, moved the furniture and replaced it were it was, were very professional and the job looks GREAT! I would not hesitate to recommend your company to our friends and family. "
–LF West Norriton, PA 3/28/13
" Great Job!!! "
–JR Lansdale, PA 3/25/13
" Everyone was very helpful. Frank N gave me the guidance I needed, very professional. The installation was great. Chris, who installed the carpet, was polite, professional. My installation went without a hitch, and he cleaned up. My rugs are beautiful. I love walking barefoot now. "– CH Hatfield, PA 3/19/13
" The installers worked harder than anyone I have seen in a long time. They completed the work, which was a lot, in the time they estimated and left us with a lovely product. ."
–NG Chalfont, PA 3/7/13
“ Tony was wonderful. And the guy that came to install our carpets was great also! ”
–RT Springfield, PA 11/25/12
“ Our sales rep, Scott, was very helpful and accommodating to our request regarding installation. The installers were very professional and courteous – GS Lansdale, PA 11/20/12
“I just want to say thank you for having your people come back this past Friday and fixed the issues that I had stated in my last survey to you. Everything was fixed and cleaned to my satisfaction. My hat goes off to you and your company. I am now a satisfied customer."
–DP Collegeville, PA 11/19/12
"The installers did a great job and were probably the best part of the entire carpet process. They worked quite industriously"– JH Lansdale, PA 11/15/12
"Very pleased with the timeliness of the work. Workman were very professional."
–DP Souderton, PA 10/25/12
"Scott is a definite asset to your company - professional and courteous and knows his products.
Dave (the installer) is also a definite asset to your company- a true craftsman, who knows his product - a professional in every way."
–DB Oakton, VA (work for local family member) 10/10/12
"Just had hardwood floors installed by Jeon. He was very courteous, helpful, and a diligent worker. He cleaned up after the job and made sure we were happy with the installation. He is definitely a good representative for Roy Lomas." – JS Maple Glen, PA 10/9/12
"Our sales person was Loraine. She was great! Gave me a lot of ideas and selections to choose from. Jeff, the installation gentleman, was great as well. Prompt, neat and the installation looks great."
–VB Hatfield, PA 10/2/12
"We had the pleasure of working with Jeon to replace Bruce hardwood flooring that had been damaged due to a dishwasher leak in our home. This was the second time we had worked with Jeon on a job at our home and we were beyond pleased on both occasions with the quality of his work. He is careful, thoughtful and considerate. He updated me at various points as he worked to ensure I knew the overall steps of his work. He took the time to protect all of my furniture and belongings with dust covers and cleaned up perfectly (leaving everything better than it looked before he arrived). He is personable and kind, and we hope to work with him again soon." –EC Doylestown, PA 9/30/12
"The two gentlemen who installed the floor were very skilled at what they do! We had some issues due to part of the installation was in an older part of the house. They offered me options and a solution that worked out well. The finished job was excellent and I appreciated their suggestions and assistance!
–JM Spring Mount, PA 9/22/12
"Just wanted to let you know how pleased I am with my recent carpet and hardwood flooring purchase. It's beautiful. The installers did a great job and customer service has been excellent. I'll never buy flooring anywhere else. Thanks!"
–DR Lansdale, PA 8/28/12
“I just want to point out that I had hardwood flooring installed by: Lou, Michelle, Ricardo and that they were the most accommodating and courteous workers. I also had carpet installed the same day (July 20, 2012) and the carpet team of: Shaun, Kevin and Josh were superior. The two work teams were so very nice and explained any questions we had about the install. Hats off to Lomas for having these exemplary teams in place..” –
LF Warminster, PA 7/23/12
ROY LOMAS CARPETS & HARDWOODS • 2150 Detwiler Road • Harleysville, PA 19438-2931 • Tel (215) 256-9575 • Fax (215) 256-0207 • Email